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FREQUENTLY ASKED QUESTIONS

What are the general requirements? 

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  • No current injuries

  • Not be pregnant

  • Must be able to climb a ladder

  • Must wear close-toed shoes

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What time should we arrive? 

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  • Please arrive 30 minutes before your reserved start time 

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How long do your tours last?

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  • Tours can last anywhere from 1 to 2 hours depending on the size of your group

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How many people can zip at one time? 

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What is the age limit? 

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  • Children as young as 4 can participate on the Zipline Course and Rock Climbing Tower

  • The Aerial Challenge Course is based on height, NOT age

    • Must be above 60" to go alone​

    • If under 60" but above 48", participant must be accompanied by a chaperone (16 or older)

    • Chaperone must purchase separate ticket

 

What are the weight requirements?

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  • Maximum weight is 250 lbs

  • Tandem ziplining is an option as long as the combined weight of the tandem zip is less than 250 lbs

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What should I wear?

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  • Closed toed shoes are required - you will be turned away otherwise

  • Sunglasses, sunscreen, and bug spray are suggested

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What if it rains? 

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  • Tours will go out rain or shine so please dress according to the weather for Morganton, NC. Severe weather including thunder, lightning, and winds over 20 mph will require a tour to be rescheduled. Our staff will contact you before the time of your tour to reschedule.

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Is there a waiver? 

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  • All participants are required to sign our waiver before participating in any activities. Guests under 18 will need a parent/guardian signature. Please check your confirmation email and follow the link provided to save time. 

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What is the cancellation policy? 

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We are proud to have one of the most flexible cancellation policies in the land of treetop adventures!

We know that your plans may change! 

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  • Reservations cancelled 48 hours in advance of your tour time will be issued a full refund

  • Reservations cancelled less than 48 hours in advance are NOT eligible for a refund, but can be rescheduled

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