FREQUENTLY ASKED QUESTIONS
What are the general requirements?
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No current injuries
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Not be pregnant
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Must be able to climb a ladder
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Must wear close-toed shoes
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What time should we arrive?
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Please arrive 30 minutes before your reserved start time
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How long do your tours last?
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Tours can last anywhere from 1 to 2 hours depending on the size of your group
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How many people can zip at one time?
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Up to 10 guests can be in a group. We also have customized group packages available to accommodate larger groups.
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What is the age limit?
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Children as young as 4 can participate on the Zipline Course and Rock Climbing Tower
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The Aerial Challenge Course is based on height, NOT age
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Must be above 60" to go alone​
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If under 60" but above 48", participant must be accompanied by a chaperone (16 or older)
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Chaperone must purchase separate ticket
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What are the weight requirements?
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Maximum weight is 250 lbs
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Tandem ziplining is an option as long as the combined weight of the tandem zip is less than 250 lbs
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What should I wear?
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Closed toed shoes are required - you will be turned away otherwise
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Sunglasses, sunscreen, and bug spray are suggested
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What if it rains?
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Tours will go out rain or shine so please dress according to the weather for Morganton, NC. Severe weather including thunder, lightning, and winds over 20 mph will require a tour to be rescheduled. Our staff will contact you before the time of your tour to reschedule.
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Is there a waiver?
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All participants are required to sign our waiver before participating in any activities. Guests under 18 will need a parent/guardian signature. Please check your confirmation email and follow the link provided to save time.
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What is the cancellation policy?
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We are proud to have one of the most flexible cancellation policies in the land of treetop adventures!
We know that your plans may change!
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Reservations cancelled 48 hours in advance of your tour time will be issued a full refund
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Reservations cancelled less than 48 hours in advance are NOT eligible for a refund, but can be rescheduled